Customer Support
Find every BusinessMed Instruments policy and help page in one place. Orders over $299 ship free to every country, unused items can be returned within 30 days, and our stainless-steel instruments carry a 5-year warranty. Need a person? Our team replies within 1–2 hours during staffed hours.
Talk to us
Live chat, WhatsApp and email are open 24/7. See our staffed hours (Monday–Saturday, 9:00–18:00 Pakistan time), reply times and quick help for common requests.
Our head office and factory in Sialkot, Pakistan, our UK office in London, and every phone and WhatsApp number.
Orders and delivery
In-stock instruments are dispatched within 3–4 business days and usually arrive 4–12 business days later. Free shipping on orders over $299 to every country. Couriers, duties and tracking.
How ordering works: prices, payment by card, Apple Pay, Google Pay or bank transfer, free cancellation within 24 hours of payment, and our liability.
Sign in to My Account to see your orders and tracking numbers. We also email the tracking number when your order is dispatched.
Quick answers on ordering, payment, shipping, returns, materials and instrument care.
Returns, refunds and warranty
Return any unused item in its original packaging within 30 days of delivery, from any country, with no restocking fee. How to get an RMA number and where to send the parcel.
When and how you are refunded: to the original payment method, with no fee for the refund. EU and UK consumers keep their 14-day withdrawal right.
A 5-year warranty on stainless-steel instruments and sets, and 1 year on cables, lights and plastics. How to make a claim, plus repair and re-sharpening.
Product use and quality
Instruments are supplied non-sterile. Cleaning, inspection, sterilisation and storage steps, with two free PDF guides to download.
ISO 9001, ISO 13485:2024 and CE MDR certificates, the U.S. FDA Green List letter (Import Alert 76-01) and our China NMPA Class I filing.
Custom orders and partnerships
Instruments made to your drawing, sample or specification, including OEM and private label.
Your logo, instrument code or batch number laser-marked on our instruments.
Supply BusinessMed instruments in your country as an official distributor.
About BusinessMed Instruments
Who we are: a surgical and dental instrument manufacturer in Sialkot, Pakistan, with a UK office in London.
Guides and articles on surgical instruments, care and compliance.
Legal
The rules for using this website: accounts, content and conduct.
What personal data we collect, why, how long we keep it and your rights under the GDPR and UK GDPR.
Which cookies we use and how to change your cookie choice at any time.