• 30-day returns, from any country: return unused items in their original packaging within 30 days of delivery. You pay the return postage, and there is no restocking fee.
• Damaged, wrong or missing items: send us your order number and photos within 7 days of delivery. We replace the item or refund you, and we pay the return shipping.
• Faulty instruments: covered by our warranty, which is 5 years on stainless-steel instruments and 1 year on cables, lights and plastic parts. See Warranty and Services.
• Not returnable unless faulty: custom-made, laser-marked or private-label items, and sterile or single-use items whose seal has been opened.

How to return: email [email protected] with your order number. We reply within 1 business day with a return (RMA) number and instructions. All returns go to our facility in Sialkot, Pakistan.

Full details, including the EU/UK consumer withdrawal right: Returns Policy · Refund Policy