At BusinessMed Instruments, we take pride in adhering to well-defined Terms and Conditions, crafted to uphold the highest standards of material quality and workmanship. Our commitment to excellence is reflected in our comprehensive warranty and service policies, designed to provide our customers with complete peace of mind.
1-Year Warranty – Quality You Can Trust
All instruments supplied by BusinessMed Instruments are covered under our 1-year money-back warranty. This warranty guarantees that our products are free from defects when used for their intended purposes.
If, within this warranty period, you encounter any issues such as breakage or corrosion, we will repair or replace the item free of charge.
Post-Warranty Support
Even after the warranty period ends, our support doesn’t stop. We offer maintenance and repair services at a nominal cost, ensuring that your instruments continue to perform at their best. Our team remains dedicated to prolonging the life and efficiency of your tools.
Order Cancellation Policy
Orders can only be canceled within 24 hours of payment.
Once production or preparation has begun, cancellations are no longer permitted, and refunds will not be issued unless a valid reason is provided.
Product Issues & Free Replacements
If you experience any issues after receiving your order, we are committed to resolving them promptly. We offer free replacements in cases where the product does not meet your expectations or arrives with defects—your satisfaction is our priority.
Customs Clearance Responsibility
Please note that customs clearance is the sole responsibility of the customer. Once the order is shipped, you are responsible for managing any clearance processes with DHL or local customs authorities. BusinessMed Instruments cannot be held liable for customs-related delays or issues.
Our Commitment
At BusinessMed Instruments, we aim to deliver not just high-quality surgical instruments but also an exceptional customer experience. Our clear and fair Terms and Conditions, warranty policies, and responsive customer service reflect our commitment to professionalism, reliability, and satisfaction.