Return & Exchange Policy — BusinessMed Instruments

At BusinessMed Instruments, we provide high-quality surgical instruments. Every product is carefully inspected before shipping to ensure it meets our standards.

Returns

  • Eligibility: We accept returns only for defective, damaged, or incorrect products. Non-defective returns are not accepted.

  • Timeframe: Contact us within 15 days of delivery to request a return.

  • Contact: Email [email protected] with your order number and issue.

  • Resolution: Once approved, we will:

    • Replace the defective or incorrect item, or

    • Issue a full refund, including original shipping costs if applicable.

Exchanges

  • Exchanges are accepted for defective or incorrect items.

  • Request an exchange within 15 days of delivery using the return process above.

Return Process

  1. Visit our contact page: BusinessMed Instruments Contact Form

  2. Submit the form and describe the issue.

  3. Our support team will respond within 48 hours with next steps.

Processing Time

  • Approved returns or exchanges are processed within 7 business days of receiving the item or verifying the issue.

Additional Notes

  • Customers are not responsible for return shipping fees if the product is defective or shipped in error.

  • BusinessMed Instruments maintains strict quality-control standards to ensure product satisfaction.