Return & Exchange Policy — BusinessMed Instruments

At BusinessMed Instruments, we are committed to providing premium-quality surgical instruments. Every product is rigorously inspected before shipping to ensure it meets our high standards.

✅ Returns (Defective Products Only)

We accept returns only for defective or damaged products.

If your item arrives damaged or has a defect, you must contact us within 15 days of delivery at:
📧 info@businessmedinstruments.com

Once your return request is approved, we will:

  • Replace the defective product, or

  • Issue a credit for the purchase,
    including reimbursement of applicable shipping fees.

Returns for non-defective items are not accepted, unless the issue was caused by our error (e.g., incorrect product or quantity shipped).

🔁 Exchanges

We accept exchanges for defective or incorrect products.
To request an exchange, contact us within 15 days of delivery using the return process below.

📦 How to Start a Return or Exchange

  1. Visit our contact page:
    🌐 BusinessMed Instruments (Contact Form)

  2. Submit the form and clearly describe the issue with the product.

  3. Our support team will respond within 48 hours with next steps.

🕒 Processing Time

Approved returns or exchanges are processed within 7 business days after we receive the returned item or verify the issue.

⭐ Our Commitment

BusinessMed Instruments maintains strict quality-control standards to minimize defects. If an issue ever arises, our team is ready to provide fast, reliable support for a smooth and worry-free resolution.