To initiate a product return, please email us at info@businessmedinstruments.com or businessmedinstruments@gmail.com. Please provide your order ID and a comprehensive description explaining the specific reason for the return when contacting us.

Please note that you are responsible for return shipping, insurance, and handling. Credit will not be issued until the product is received and evaluated in acceptable condition.

We would like to emphasize that single-use products are non-returnable. Therefore, we advise our customers to buy carefully before using.

In the unlikely event that the product was shipped incorrectly, is defective, or damaged, contact us within 10 business days of the product’s arrival.

Please note that customized products are not eligible for return or exchange under any circumstances.

Products must be returned in salable condition and in original sealed packaging to be eligible for exchange or credit.

Please note that a restocking fee will be charged for returns for reasons other than defective or damaged items.

We would like to clarify that we are not responsible for customs clearance in your country. However, we will be happy to provide the necessary documents. Please note that we do not issue refunds for returned custom packages. However, reshipment arrangements can be made.

Thank you for your cooperation and understanding. If you have any further questions or concerns, please contact us. Our team is dedicated to providing professional support throughout the return process.